Information security policy
Purpose of collecting personal information
This website is managed by Hutu Trading and Service Company Limited. When each customer accesses the website, the information provided by the customer is only used to serve the services that the customer registered to use at the Company.
Scope of information use
Personal information collected by customers is only used within the following scope and purpose:
- Customer support.
- Providing information related to the services that customers use.
- Online public services.
- Do not use customers' personal information for purposes other than confirmation and contact related to the services that customers register for
Information storage time
Customer's personal information will be stored until there is a request not to use or cancel the contact list. In all other cases, customers' personal information will be kept confidential on our server.
People or organizations that can access information
The subjects that can access customers' personal information are in one of the following cases:
- Hutu Company
- Partners who have signed contracts to perform services provided by the Company. These partners will receive customer information (maybe part or all of the information depending on the service) to support users in using the services provided by the Company.
- Competent state agencies in case of request.
Address of the information collection and management unit
Including contact methods so that consumers can ask about the collection and processing of information related to them:
- Hutu Trading and Service Company Limited
- Address: No. 5 Hong Bang, Nha Trang Ward, Khanh Hoa Province
- Date of issue: September 10, 2024.
- Place of issue: Business Registration Office - Department of Planning and Investment of Khanh Hoa Province.
- Hotline: 0396 16 11 83
Methods and tools for customers to access and edit their personal data on the e-commerce system of the information collection unit
Customers have the right to request to check, update, edit, or cancel their personal information. When receiving feedback, we will reconfirm the information, be responsible for responding and instructing customers to restore and secure the information
Forms of receiving requests:
- By phone: 0396161183
- Via Zalo: 0396161183
- Directly at the Company's office.
Mechanism for receiving and resolving consumer complaints related to personal information being used for the wrong purpose and scope as notified.
We are committed to ensuring the safety of our customers' personal information, and absolutely do not buy, sell, or exchange customer information with third parties for commercial purposes. In the event that the server storing information is hacked, resulting in the loss of customer personal data, we will be responsible for reporting the incident to the authorities for timely investigation and notification to the customer.
When discovering that their personal information is being used for the wrong purpose or in violation, customers can send a complaint email or call 0396161183 to complain and provide evidence related to the incident. We are committed to responding immediately or at the latest within 3 working days (except Saturday and Sunday) from the time of receiving the complaint.
